Distance Education Troubleshooting

At LTCC we want to make sure that you have the tools you need, and the support you need to use them successfully. If you are having issues with any of our services, please find the appropriate information below and do not hesitate to contact us.

Canvas

For help with Canvas, there is a 24/7 helpdesk available to students. Here you can get  general questions about Canvas support. Canvas Help Support: Mondays-Fridays 8am-5pm PST; nights and weekends 6pm-8am PST Canvas Support Hotline (877) 892-6517 or email support@instructure.com. For help with your username and password issues, call Carol Merkley at (530) 541-4660 ext. 250 or speak to an LTCC Student Ambassador (530) 541-4660 ext. 726 or email: ambassador@mail.ltcc.edu.

Canvas Log in

Canvas is the Course Management System (CMS) used by LTCC for both online/hybrid and some traditional courses. For students in online and hybrid classes, you can think of Canvas as your virtual classroom. You will access your course via the Passport portal and clicking the Canvas Login link in the QuickLinks box (instructions for accessing Canvas via Passport) or going straight to https://laketahoecc.instructure.com. You will use the following for both:

Your username:  Use the lookup form on the LTCC web site or visit the One Stop office with a photo ID.
Your password is:  Lt + your six-digit date of birth (ex. March 15, 1965 would be Lt031565).  The password is case sensative. To reset your password, use the Reset Password form.
Your LTCC email address is:  [username]@mail.ltcc.edu

For example, student John A. Smith was born on December 25, 1997 and has a student ID number of 0123456.  John's student email login information would be:

Username: jasmith
Password:  Lt122597
Email:  jasmith@mail.ltcc.edu

Classes are being offered in the new Canvas course management system. 

Find your course

Once you are logged into the course management system, you can view your classes on the left-hand side under Courses on your Canvas User Dashboard (you may need to click the All Courses link to see past and future enrollments).  Before the quarter begins, if enrolled in an online course, you will a course listed in the Future Enrollments.  Some instructors will not make their courses available until the first day of the quarter while others will make them available earlier (a live hyperlink means the instructor has opened the course).  It is a good idea to begin logging in a week before the quarter begins and always be sure to access your courses on the first day of the semester.

Once you are in your course, be sure to read any information posted, including announcements and the syllabus.  Be sure to follow any instructions for "checking in" or completing first day/week assignments to avoid being dropped from the course as a "no show."

Passport Portal

Passport is a portal for managing your information, both in and out of the classroom. It is very important that you get logged in and check the information frequently. If you need help logging in, please call our Student Services Helpdesk to speak to a Student Ambassador at Phone: (530) 541-4660 x 726 or visit How to Log In To Passport or Passport Update

Student Email via Passport

Office 365 is now available to all of our students. As well as having access to email, you also get the new online tools from Microsoft (e.g., Word, Excel, PowerPoint).  

Troubleshooting Passport Issues

We have tested the site on many different browsers however we did notice an issue with older versions of Internet Explorer.  If you have problems with Passport in your browser, try another one (Firefox or Chrome instead of Internet Explorer, or vice versa) for now until we can sort out all the issues.