HELP DESK - Faculty & Staff

Our help desk support is divided into two priority levels. In order to maximize the efficiency of our support, please use the procedures described below.

Immediate Assistance:
Urgent support involves any problem or question that prevents you from proceeding with your work. For example, unable to login to your computer or computer won't start.

Action: Call our HelpDesk at Ext. 343. If no one answers the phone, leave a message stating your name, extension number, and a brief description of your problem or question. A technician will be paged and will return your call.

Online Work Requests:
A request is anything that is not an emergency and does not require immediate attention. Common requests include troubleshooting computer performance, installing new software, upgrading software, moving a printer, etc. 

Equipment Requests, New Software, and Implementation Projects:
Requests of these type typically have planning and budget implications.  Please use the annual unit planning or program review processes to identify these items.

Note: Students who need technical assistance should use the Passport Help Desk.  Students may also contact A&R, Student Services, or other student support departments.